Go to Issues -> Search, and run a search for the issues you want. Then use the tools menu near the top to get to "export". I do not see the option to Go to Issues -> Search in Jira Service Desk. I only have the option to search by Queues and/or create a report which does not give me the information I need. Jira comes with built-in automation, queuing, knowledge base, and asset management features. It matches your operational workflow and offers a number of integrations to complement your other service software. 3. Zoho Desk. Zoho Desk is a multi-channel help desk that includes an advanced ticket management system. In Jira Software, an app (sometimes called an add-on or plugin) is an installable component that supplements or enhances the functionality of your instance. You and your teams can spend less time managing work and more time building great software with over 3,000 Jira Software apps that can be custom-tailored to fit any and every use case.
For example, if one service desk agent has a low CSAT rating compared to others, it could mean that they require additional training. Requests by Component All Jira projects come with Components, which allow customers to categorize their requests from customers for better organization, e.g. a Hardware component which then gets automatically
Hello, I've just joined an organization that use Jira as tool for Service desk, general work tracking etc. We have a need to develop a demand management tool with a work flow. The tool would intake a demand. The demand may turn into a task or may become a project. At full maturity the demand, once approved, will become a project. Step 1: Create a new dashboard. Step 2: Build the right JQL query and save as filter. Example: Project = APP AND fixVersion = 1.0 AND Status = “Blocked” AND duedate < now () 3. Use modified queries to locate unassigned issues. The query assignee is EMPTY lets you pull all issues without an assignee. M7v3wXo.
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    • jira service desk dashboard examples